Refund & Cancellation Policy

This Refund & Cancellation Policy explains the current payment, cancellation and refund rules for Bizmersion's connection/introduction service.

It should be read together with the Bizmersion Terms & Conditions and Privacy Policy.

Registration with Bizmersion is currently free.

Bizmersion may introduce registration fees, subscriptions or other paid services in the future.

Any future fee will be communicated before the relevant paid service is purchased or becomes applicable.

For the current MVP, the connection fee is:

• ₹1,000 from the candidate
• ₹1,000 from the business

The fee is charged for Bizmersion's connection/introduction service.

It is not a payment for guaranteed employment, guaranteed training, guaranteed income, guaranteed business success or any other guaranteed outcome.

Online payment through a payment gateway is not currently required for the MVP connection fee.

Payment may be made through:

• UPI;
• bank transfer; or
• cash, where permitted by Bizmersion.

UPI or bank transfer is preferred because it provides a transaction record.

Bizmersion may request a UPI transaction reference, bank transaction reference, payment screenshot, receipt or other reasonable payment confirmation.

The applicable connection fee must be paid before Bizmersion releases or facilitates the relevant contact or communication details.

Where both the candidate and business are required to pay, Bizmersion will normally wait until both required payments have been completed before releasing the relevant communication/contact details.

If one party pays the ₹1,000 connection fee but the other party does not complete the required payment:

• Bizmersion will normally not release the connection details;
• the connection may remain pending;
• the first payment does not automatically create a right to receive the other party's contact details; and
• the treatment of the pending payment will depend on the circumstances and this Policy.

Bizmersion may contact the parties to clarify whether the connection is still intended.

A connection is considered completed when Bizmersion has facilitated the agreed introduction and released or provided the appropriate contact or communication details to enable the candidate and business to communicate.

The communication method may be determined by Bizmersion and may include phone, WhatsApp, other contact information or another communication method made available by Bizmersion.

Once the connection has been completed, the connection service is considered delivered.

Once Bizmersion has successfully completed the connection and released/provided the relevant communication details, the applicable ₹1,000 connection fee is non-refundable.

This is because the fee is for the connection/introduction service, and that service has been delivered.

No refund will normally be provided merely because:

• the candidate does not like the business;
• the business does not like or select the candidate;
• the parties cannot agree on stipend/salary;
• the parties cannot agree on working hours;
• the parties cannot agree on duties;
• the parties cannot agree on workplace conditions;
• either party changes their mind;
• the candidate decides not to join;
• the business decides not to continue;
• the arrangement ends early;
• the candidate does not achieve the expected learning outcome;
• the candidate does not eventually start a business; or
• either party is dissatisfied with the result of the independent arrangement.

Bizmersion may provide a refund, correction or credit where appropriate in circumstances such as:

10.1 Duplicate Payment

A duplicate payment was accidentally made for the same connection.

10.2 Payment Received in Error

A payment was made or received incorrectly due to an identifiable error.

10.3 Bizmersion Fails to Provide the Connection

Bizmersion fails to provide the promised connection because of an issue attributable to Bizmersion.

10.4 Bizmersion Cancels Before Connection

Bizmersion cancels the proposed connection before releasing or providing the relevant contact/communication details.

10.5 Legal Requirement

A refund is required under applicable law.

Any refund or correction will be considered based on the circumstances and available payment evidence.

A candidate or business may withdraw from a proposed connection before making its required payment.

No refund issue arises where no payment has been made.

Where one party has paid but the other has not:

• the connection will normally remain pending;
• contact details will not normally be released;
• Bizmersion may contact the parties for clarification; and
• any refund, credit or other treatment will be determined according to the circumstances.

If both parties have paid but Bizmersion has not yet released/provided the relevant communication details, Bizmersion may cancel the connection where appropriate.

If Bizmersion itself cancels the connection before delivering the connection service, a refund or credit may be considered in accordance with this Policy.

If one or both parties simply change their mind before the connection is completed, the payment is not automatically refundable.

After Bizmersion has released/provided the relevant communication details and completed the connection, the connection fee is normally non-refundable.

Any subsequent decision by either party to stop communication, not join, terminate the arrangement or change its terms is an independent matter between the candidate and business.

The connection fee does not guarantee:

• employment;
• acceptance by a business;
• a particular stipend or salary;
• a particular duration;
• successful learning;
• business profitability;
• future entrepreneurship success; or
• any other specific result.

Therefore, failure to achieve such an outcome does not by itself create a refund right.

Refund or payment-related requests should be sent to:

support@bizmersion.in

A request should include, where available:

• name;
• registered mobile number or email;
• connection details;
• payment date;
• payment amount;
• UPI/bank transaction reference or other payment evidence; and
• reason for the request.

Bizmersion may request additional information reasonably necessary to investigate the request.

Where a refund is approved, Bizmersion will communicate the applicable refund method and expected processing arrangements.

Refunds may be made through an appropriate method based on the original payment method and available transaction information.

Cash refunds, where applicable, may be handled through an appropriate acknowledgement process.

Bizmersion may later introduce online payments for:

• registration fees;
• subscriptions;
• memberships;
• connection fees; or
• other services.

Future online payments may be processed through providers such as Cashfree or PhonePe Business.

The applicable payment, cancellation and refund terms will be communicated for the relevant service before purchase.

Bizmersion may update this Refund & Cancellation Policy from time to time.

The latest version will be published on the Bizmersion website with the applicable effective/update date.

Changes will not retroactively alter a refund entitlement that has already arisen under applicable law.

For refund, cancellation or payment questions:

Bizmersion

59/3, J.N. Road, Vadapalani, Chennai, Tamil Nadu – 600026

Email: support@bizmersion.in

Phone / WhatsApp: 9551462024